Thank you for shopping at Golden Gratitude Luxe! If you have any questions on shipping, please take a look at our shipping times and our terms and conditions below.

All shipments are tracked. 

North American Shipping

US Standard Shipping                 (4-8 Business Days)                  $      

US Express Shipping           (2-4 Business Days)                     $24.99 CAD

Canada Standard Shipping      (2-8 Business Days)            $

Canada Express Shipping   (up to 2 Business Days)           $19.99 CAD

Rest of the World Shipping

International Shipping (10-22 business days on average)

Offered International Shipping rates, methods, and delivery times are calculated upon checkout.

*all quotes above are estimated delivery times*

PROCESSING TIME:

Orders require 1-3 business days to process after ordering, however we try our best to process all orders within 1 business day (we do not ship Saturdays, Sundays, or holidays).

Orders cannot be cancelled once they have been placed.

CUSTOMS INFORMATION:

We do ship internationally! Having said that, all international packages may be subject to duties and taxes. Golden Gratitude Luxe does not have any control over charges for duty or taxes and we are not responsible for reimbursements. Please be mindful that sometimes packages are subject to being held by customs clearance and this can occur for a number of days at their discretion. For more information on this matter, please call in or check your local customs website. 

POLICIES AND TERMS:

Please do make sure that your address is entered accurately and with all details provided. If you have entered your address incorrectly or with improper abbreviations, Golden Gratitude Luxe is not responsible - however, if you notice an error please do email us right away so that we can try to fix the issue if your package has not been processed yet.

Please refer to the shipping times provided above for shipping times. Shipping times do not include processing time. Please allow 1-2 days for processing. You will receive an email with tracking information once your order has been shipped out.

If a package is returned to us and wasn't able to be delivered - we will reimburse you for the cost of the items purchased, however we do not reimburse you for shipping costs.

If you refuse any shipments from Golden Gratitude Luxe, you will be held responsible for that and we do not reimburse you for refusing your package.

If your tracking number information indicates that your package has been delivered yet you have not received it, please contact the delivery carrier and address the problem with them. Golden Gratitude Luxe does not accept any responsibility for packages that have been stated as delivered. We do not provide reimbursements or refunds for packages that are stated delivered by the carrier.

If your tracking number indicates that your package hasn't been delivered due to an incorrect address, please contact the delivery carrier to change the shipping address. You may be subject to a fee for this change.

We try to do our very best to get your packages shipped and delivered in perfect condition and in the time frame that we advertise. However, once your package leaves our distribution center we have no control over what may or may not happen during that time. Golden Gratitude Luxe does not hold or accept responsibility over packages that are damaged, lost in transit, stolen, or delivered to incorrect addresses.

Thank you kindly!